What is a Virtual Office?

Wikipedia 2010:
The term “virtual office” implies space utilization, but a full application includes professional live communications[8].

1. Communications Services
1. Remote Receptionist A team of workers in an office environment working remotely, using high-tech Computer Telephone Integration software, to replace a traditional receptionist.
2. Virtual Assistant A virtual assistant is often a “lone eagle” working from home, who rarely meets their clients face-to-face[9]. A virtual assistant typically has no access to CTI Software[10]. Rates run $15 an hour and up[11].
3. Answering services/call centers operate from a centralized location for the purpose of receiving and transmitting a large volume of requests by telephone. Users lament problems of security[12], impersonal staff[13] with high turnover, language barriers, translation errors and a less-than-professional image[14].
4. Voicemail is a low-cost technology that stores voice messages electronically. In customer service applications, voicemail has limitations[15]. Used for customer service, voicemail has become synonymous with frustration[16]. The complaints are legion and have inspired spoofs[17] on the voicemail experience.
2. Space Services
1. Professional Address – A prestigious building to be used as the business address [18]. A professional address alleviates the privacy and personal security concerns of running a home-based business [19]. A user can expand into new markets by utilizing a provider with multiple locations to establish a professional presence in the desired growth markets.
2. Mailing address – The professional address can be used for accepting, sending & forwarding mail without the connotations of a PO Box. Under US law, a PO Box is to be clearly indicated and so not condusive for most corporate entities in this regard. Some VO providers offer 24/7 access to individually assigned and locked mailboxes. This allows the staff of a VO user to have a centralized location as a convenient vehicle for the secure transfer of paper documents 24/7. A mail-only provider may be subject to USPS CMRA regulations[20].
3. Reception Courtesies – Receptionists at the business address can receive and sign for incoming overnights, deliveries, packages and provide document drop-off/pick-up services[21]. On-site witnesses and notaries may be available, depending on the provider.
4. Business Meeting Space – The on-demand use (hourly, daily or weekly) of conference rooms and offices for meetings.
5. Casual Workspace – As an alternative to the distractions of co-working or the interruptions of a home office, office space is available on an occasional or “drop-in” basis, either hourly, daily or monthly.
6. Executive Suite – A small percentage of VO users lease space full-time time[22].
7. On-Site Amenities – A full-service virtual office will provide broadband internet, fax-copier-printer, advanced phone features, conference calling, video conferencing, kitchenette and a business-worthy lobby/waiting area.


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